Frequently Asked Questions
Everything you need to know about shopping for your home at Giri USA.
What is the typical shipping timeframe for furniture and home decor?
Most in-stock items ship within 3-5 business days. Larger furniture pieces may require specialized freight handling and typically arrive within 7-14 business days depending on your location.
Do you offer international shipping outside of the United States?
Currently, Giri USA exclusively ships within the contiguous United States. We are working on expanding our logistics to include Alaska, Hawaii, and international destinations in the near future.
What is your return policy for home goods?
We offer a 30-day return policy on most items. Products must be in their original packaging and unassembled. Please note that a restocking fee may apply to large furniture returns.
Are your products covered by a warranty?
Yes, all Giri USA products come with a standard 1-year limited warranty covering manufacturing defects. Specific premium collections may offer extended protection plans at checkout.
What should I do if my order arrives damaged?
Please inspect your delivery immediately. If you notice any damage, take photos of the packaging and the item, and contact our support team within 48 hours to initiate a replacement or refund.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options through services like Affirm and Klarna for larger purchases.